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General Inquiries Service

Service description
User guide Technical support

​It is concerned with receiving the visitor 's inquiries about one of the municipal sector services sent through the available channels (Baladi application / portal or call center) and responding to them by the competent authority in the ministry, with the possibility of enhancing it by consulting the ministry's agency or the customer service department in the relevant Municipal.



-Log in to Baladi  application/portal.
-Choose the “General Inquiries” service.
-Fill out the inquiry form (secretariat/classification --category/main/sub/specialist classification/add inquiry description).
-Attach attachments as needed (Optional).
-Submit an inquiry.
-Receive a notification with the inquiry number to continue.

- Register in Baladi application/portal.
-Provide a valid mobile number for the visitor  to receive notifications.


Nothing​
Enter the service

Service delivery channels

Baladi portal
Service implementation time: 1-10 days​

Service fee

​No fees

Service Type / Classification

Support service / customer relations services


Service category

Individual sector services
Business sector services
Government sector services


Please tell us why (select options)

Please tell us why (select options)